Requesting cancellation

Email nicholas@jointbuildersllc.com or text (253) 210-3033 with your name, order number, installation address, and request. You may also call for assistance. We will confirm receipt in writing. The time we receive your request determines when you requested cancellation, not the time we respond. Any legally required cancellation method remains available.

Before preparation begins

Cancel without a cancellation fee before fabrication, nonreturnable special orders, or other agreed chargeable work begins. Any payment will be refunded in full.

After preparation begins

If you cancel after preparation begins, you are responsible only for reasonable, documented, unrecoverable costs that were disclosed and agreed to before being incurred. These may include completed fabrication, authorized site preparation, and nonreturnable special-order materials. We will credit supplier refunds, materials we can reasonably reuse or resell, and avoided expenses; we will not recover the same cost twice. We will provide an itemized explanation. Cancellation charges will not exceed the agreed order total. The $500 change-order/rescheduling fee is not an automatic cancellation charge.

We will refund the remaining prepaid balance. For cash or personal check orders with no upfront payment, applicable cancellation charges may be invoiced separately. Statutory cancellation rights take precedence.

Changes, delays, and company cancellation

Rescheduling is governed by the Terms of Service, including the customer-requested change within 72 hours provision. We will communicate delays and available alternatives. If Joint Builders cannot fulfill an order for reasons within its control, payments for undelivered products and unperformed work will be refunded without a cancellation penalty. For other cancellations, charges, if any, remain limited by this policy and applicable law.

Completed buildings

Installed buildings are not eligible for change-of-mind returns. This does not limit remedies for defects, nonconforming work, or rights under applicable law. Covered issues are handled under the Limited 5-Year Warranty.

Refund timing and method

We will initiate refunds within 10 business days after confirming the amount due, or sooner when required by law. Card refunds are returned through the original payment transaction. Cash or check refunds will be arranged directly with the customer. Banks and payment providers may require additional processing time. Refunds cannot exceed amounts paid; discounts are not redeemable for cash. Associated tax adjustments will be included as applicable.