Last updated: October 19, 2026

Information and purposes

Joint Builders, LLC uses information you provide, including your name, contact details, installation address, building selections, communications, and order information, to respond to requests, prepare quotes, process orders, schedule installation, provide service, and maintain business records. Photography and video are used for project documentation and building-focused marketing as described in the Terms of Service.

Payment processing is handled by PayPal for card orders. Do not send card details by text or email. We use Zoom for phone, messaging, and appointment services. Those providers' own policies govern information they handle independently.

Sharing and safeguards

We share information with installers and providers only as reasonably necessary to fulfill services, maintain records, protect legal rights, or comply with law. We do not sell customer personal information. We use reasonable safeguards and limit access to people with a business need. No storage or transmission system can be guaranteed completely secure.

Security verification

We use Cloudflare Turnstile on protected forms and account or checkout screens to help distinguish people from automated traffic, prevent spam, and protect the website. Cloudflare may process technical signals such as your IP address, browser and network information, the website origin, and challenge results to operate and improve its bot-detection service. Our custom consultation and saved-design verification requests send a verification token to Cloudflare; they do not include your project details, contact fields, installation address, signature, or payment credentials.

Security verification operates independently of optional analytics and advertising choices and remains active when optional tracking is declined. It does not enroll you in marketing. Learn more in Cloudflare’s Turnstile Privacy Addendum and Privacy Policy. If verification prevents you from submitting a request, call (253) 210-3033 or email nicholas@jointbuildersllc.com for assistance.

Mobile information and SMS consent

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Text-message opt-in data and consent are excluded from other sharing provisions and will not be sold, transferred, or shared for another party's messaging campaigns. Necessary messaging service providers may process information solely to deliver our communications, or as required by law; this does not give them permission to market to you.

SMS permission is separate from accepting our purchase terms and photography authorization. If you choose to opt in, Joint Builders may text you about inquiries, quotes, appointments, installation, orders, and service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact (253) 210-3033 or nicholas@jointbuildersllc.com. Declining SMS does not prevent a purchase; we can use phone or email. Promotional SMS requires a separate opt-in and is not included in the order-update permission.

Project-media privacy and retention

Internal project records may contain order and location details needed for completion, service, or disputes. Public marketing copies are reviewed and edited using the privacy measures in the Terms of Service. Public-media privacy concerns can be reported using the contact information below. We may retain necessary internal records even if a public copy is corrected or removed.

We retain information for as long as reasonably necessary for the stated business purposes, applicable contractual and legal obligations, and resolving disputes. Access, correction, or deletion requests may be submitted to us; we will respond as required by applicable law. Some information must be retained for legitimate recordkeeping or legal obligations.

Saved designs

When you save a design, we retain its selected building, options, price snapshot, and installation details for up to 90 days. If you request an emailed copy, we also retain the contact information you provide, send your design to you, and share a copy with Joint Builders for project assistance. This does not enroll you in promotional email or SMS. Private design links allow anyone holding the link to view the saved design and installation details. Keep them private. Contact nicholas@jointbuildersllc.com to request deletion.

Electronic disclosure records

When you sign the Washington customer disclosure, we collect your printed name, drawn signature, acknowledgment, signing timestamp, and the disclosure version and associate them with your order. We retain the signed record for at least three years and provide copies to you and Joint Builders. Access is limited to authorized staff, service providers supporting this process, and recipients of your private download link. Do not share that link. Paper signing can be arranged by calling (253) 210-3033.

Website activity measurement

Optional activity counters operate only with analytics permission. Essential order and security records remain independent of tracking choices.

With analytics permission, we record counts of configurator steps, saved designs, cart additions, checkout visits, and accepted orders to improve the shopping experience. Permitted campaign labels and offer-entry categories may be retained with the WooCommerce session and order. Campaign context expires after 30 minutes of inactivity. The chosen offer identifier is also retained as part of the purchased product record even if optional tracking is declined. Activity counters are retained for up to 90 days and do not contain names, email addresses, phone numbers, installation addresses, payment details, or private design links. Browser session storage limits repeat checkout counts within a tab. Brief security rate limits are stored separately to protect website forms.

Analytics and your tracking choices

Optional analytics and advertising preferences are off until you choose them. Use Accept optional tracking, Reject optional tracking, or Manage preferences. You can reopen Privacy choices at any time. Your choice is stored in this browser for up to 180 days. These choices are separate from SMS permission, purchase terms, and photography authorization. Essential configuration, checkout and security remain available when optional tracking is declined.

When Google measurement is enabled and you permit analytics, we use Google Analytics 4 through Google Tag Manager to measure public-page visits and selected shopping activity. Google may process cookie identifiers, browser/device information, approximate location and interactions. Our event fields exclude names, email addresses, phone numbers, installation addresses, signatures, payment details and private links. Google scripts are not loaded on checkout, account or signing pages. If server-based order measurement is configured and analytics permission was given, anonymous analytics identifiers, selected product identifiers and order amounts may be sent to Google to measure checkout and orders. This does not include customer contact details, installation addresses, signatures, private links or payment credentials. Advertising personalization and advertising user data remain disabled for these order events. This release does not activate remarketing or Meta tracking.

Withdrawing permission stops subsequent optional tracking and reloads a page if Google was already loaded. It does not erase information previously collected. Learn how Google uses information and review the Analytics opt-out add-on or Google advertising preferences. Contact us about access or deletion requests. Provider retention depends on the configured service settings; we will verify and disclose advertising features before enabling them.

Consultation and site-survey requests

When you request a consultation or site survey, we collect your name, email, phone, installation city or ZIP, building interests, project details, and separate SMS permission choice to respond and arrange next steps. Requests are stored privately for authorized Joint Builders staff and emailed to our business inbox. This does not subscribe you to marketing. Unneeded closed requests are removed after 180 days; necessary customer or project records may be retained separately. Contact us to request access or deletion. Request status and recorded SMS permission can be reviewed in our administration area; Zoom opt-out status must also be checked before texting.

Website technology and contact

The live store may use essential cookies for cart, checkout, security, and session functions. To support Back and Forward navigation, selected building sizes and options may also be stored in this browser tab for up to 24 hours. This option-recovery record does not include your installation address, contact details, payment information, or signature. Prices and sales tax are verified again before ordering. Any optional analytics or advertising technologies and applicable choices will be disclosed before they are enabled. External sites and embedded services have their own privacy practices.

Contact Joint Builders, LLC at nicholas@jointbuildersllc.com or (253) 210-3033. Updates to this policy will be posted with a revised date; material changes to previously agreed permissions require any notice or consent required by law.